Skills & Competencies for Clerical Supervisor

Clerical Supervisor job profile

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JOB SUMMARY for Clerical Supervisor

Oversees various clerical office functions, including but not limited to record keeping, document processing, data maintenance, data entry, report filing, and telecommunications support.

JOB RESPONSIBILITIES for Clerical Supervisor

Establishes work procedures and standards to improve efficiency and effectiveness of assigned operations. Ensures compliance with established corporate standards.

Clerical Supervisor SALARY RANGE

BASE 50%
$66,392
TOTAL 50%
$69,019
Job Level
M00
Job Code
OF13000045
Education/Degree
High School Diploma or Technical Certificate
Reports To
Manager

Clerical Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Clerical Supervisor skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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7 general skills or competencies (Job family competencies) for Clerical Supervisor

1 Job Family Competencies – Computer Literacy
Proficiency Level -3
Skill definition-Ability to use computers and related technology efficiently.
Level 1 Behaviors
(General Familiarity)
Explains how to install and uninstall operating systems and office suites.
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Level 2 Behaviors
(Light Experience)
Deals with saving, locating, and retrieving files in various computer directories.
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Level 3 Behaviors
(Moderate Experience)
Maintains the important complex office-based programs.
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Level 4 Behaviors
(Extensive Experience)
Evaluates software products' compliance with industry standards to ensure the absence of any issues.
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Level 5 Behaviors
(Mastery)
Designs the appearance, navigation, and content organization of a website.
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2 Job Family Competencies – Data Control
Proficiency Level -3
Skill definition-Governing and managing data to achieve data governance and data management objectives.
Level 1 Behaviors
(General Familiarity)
Explains the fundamental concepts and elements in the data control process.
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Level 2 Behaviors
(Light Experience)
Gathers requirements to analyze necessary data control functions and operations.
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Level 3 Behaviors
(Moderate Experience)
Performs analysis on data issues and risks to ensure data protection.
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Level 4 Behaviors
(Extensive Experience)
Recommends improvements in data control and monitoring processes to enhance data quality.
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Level 5 Behaviors
(Mastery)
Establishes best practices for data control procedures to improve efficiencies.
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3 Clerical Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Clerical Supervisor
Proficiency Level - 4
5 Competency for - Clerical Supervisor
Proficiency Level - 5

11 soft skills or competencies (core competencies) for Clerical Supervisor

1 Core Competencies – Knowledge of Organization
Proficiency Level -3
Skill definition-Displaying in-depth understanding of our business vision, strategy, structure, operations, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Lists our organization's critical functions and lines of business.
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Level 2 Behaviors
(Light Experience)
Identifies organization's structures, rules, and networks.
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Level 3 Behaviors
(Moderate Experience)
Participates in developing and updating organizational structures and procedures.
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Level 4 Behaviors
(Extensive Experience)
Monitors our business's key metrics to make sure things are on track.
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Level 5 Behaviors
(Mastery)
Provides strategic leadership and direction to our organization.
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2 Core Competencies – Planning and Organizing
Proficiency Level -3
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Explains the importance of planning and organization in building a good working environment.
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Level 2 Behaviors
(Light Experience)
Identifies key implications of ineffective planning and organization that affects decision-making.
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Level 3 Behaviors
(Moderate Experience)
Leverages key performance indicators to measure progress completion against performance metrics.
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Level 4 Behaviors
(Extensive Experience)
Manages the planning and sequencing of activities to create well-planned schedules and achieve goals on time.
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Level 5 Behaviors
(Mastery)
Establishes standards for planning and organization processes to align efforts with business goals.
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3 Clerical Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Clerical Supervisor
Proficiency Level - 4
5 Competency for - Clerical Supervisor
Proficiency Level - 5

Summary of Clerical Supervisor skills and competencies

There are 0 hard skills for Clerical Supervisor.
7 general skills for Clerical Supervisor, Computer Literacy, Data Control, Document Management, etc.
11 soft skills for Clerical Supervisor, Knowledge of Organization, Planning and Organizing, Coordination, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Clerical Supervisor, he or she needs to be skilled in Knowledge of Organization, be skilled in Planning and Organizing, and be skilled in Coordination.

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